JivoChat

Never miss a potential customer with instant live chat. JivoChat enables you to respond to website visitors and customers instantly, directly from your mobile device. Engage in real-time conversations, answer questions, and guide users through their purchase journey. Increase conversion rates and build stronger relationships by providing immediate and personalized support. Utilize features like canned responses to quickly address common inquiries and proactive invitations to engage visitors who may need assistance, ultimately boosting sales and customer satisfaction.

Consolidate all your customer communication channels into one unified platform. JivoChat integrates with live chat, phone calls, email, Facebook, Instagram, and more, allowing you to manage all interactions from a single inbox. Say goodbye to juggling multiple apps and tabs – streamline your workflow and improve efficiency. Assign conversations to different team members, track response times, and monitor agent performance to ensure exceptional customer service across all channels. Stay organized and responsive with JivoChat's centralized communication hub.

Understand your customer interactions with detailed analytics and reporting. JivoChat provides valuable insights into chat volume, response times, customer satisfaction ratings, and agent performance. Track key metrics to identify areas for improvement and optimize your customer service strategy. Analyze conversation transcripts to understand customer needs and pain points. Use this data to train your agents, improve your products, and enhance the overall customer experience. Make data-driven decisions and maximize the impact of your customer communication efforts with JivoChat's comprehensive analytics dashboard.